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Frequently Asked Questions

Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (413)268-8387.

1. Do I need to have an appointment? Yes, patients are seen by appointment only and it is easiest if you call the office to do so. We are often too busy to check the email on a regular basis and would prefer to speak with you for more detailed help.

2. Can I make payments? ALL payment is required at the time of service. We accept Master Card, Visa, Discover, and American Express. Please note that we DO NOT accept Care Credit.

3. At what age can I have my pet spayed or neutered? Spaying or neutering can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.

4.What is the pre-anesthetic blood screening? This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.

5. Do you board pets? No, we closed our boarding facility in 2006.

6.What should I do in am emergency situation? During our business hours, we will happily see an emergency. Otherwise, you should call 413-665-4911 and the Emergency and Specialty Hospital (VESH) of South Deerfield would be happy to assist you.

7. Can I bring cats into your adoption program? How does one adopt?Space in our adoption program is extremely limited. We receive most of our cats from local shelters (who are constantly overpopulated!), but you are welcome to call the office to discuss availability. DO NOT leave any animals outside of the building.

Please come in any time to see our adoptable cats! All cats live and are on display in our front office. Our cats are neutered and rabies vaccinated upon adoption. There is a $50 adoption fee for all cats in our program and you will be required to sign a care contract. All cats need to have an established veterinarian (if you go elsewhere) within 10 days of adoption to ensure that you will continue his/her annual care. As a general rule, we do not have kittens available, only adult cats.

8.Do you require a rabies vaccine to see my pet? How do I get a 3 year booster? All animals are required by law to have a current rabies vaccination. We will not see any unvaccinated patient. Massachusetts state law states that once a pet has had two consecutive rabies vaccines within 364 days of each other, the second vaccine will be considered a 3 year booster, as will any consecutive boosters thereafter. i.e. if your pet was given a rabies vaccine on 6/15/10 they will need to be vaccinated again before 6/14/11.

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Office Hours

Our Regular Schedule

Haydenville Location


8:00 am-4:00 pm


7:30 am-5:00 pm


8:00 am-4:00 pm


12:00 pm-7:00 pm


8:00 am-2:00 pm


8:00 am-12:00 pm