Frequently Asked Questions

Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (413)268-8387.

1. Do I need to have an appointment? Yes, patients are seen by appointment only and it is easiest if you call the office to do so. We are often too busy to check the email on a regular basis and would prefer to speak with you for more detailed help.

2. Can I make payments? ALL payment is required at the time of service. We accept Master Card, Visa, Discover, and American Express. We also now accept Care Credit.

3. At what age can I have my pet spayed or neutered? Spaying or neutering can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.

4.What is the pre-anesthetic blood screening? This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.

5. Do you board pets? No, we closed our boarding facility in 2006.

6.What should I do in am emergency situation? During our normal business hours we will see emergency cases if we have time in our schedule. An emergency fee will be applied to visit. After regular business hours or if we do not have the capability we are referring emergency cases to Tufts in N. Grafton, MA at (508) 839-5395 or to Veterinary Specialists of Connecticut in W. Hartford at (860) 236-3273.

7. Do you require a rabies vaccine to see my pet? How do I get a 3 year booster? All animals are required by law to have a current rabies vaccination. We will not see any unvaccinated patient. Massachusetts state law states that once a pet has had a rabies vaccine (with proof), the second vaccine will be considered a 3 year.

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Office Hours

Our Regular Schedule



8:00 am-4:00 pm


7:30 am-5:00 pm


7:30 am-5:00 pm


1:00 pm-7:00 pm


8:00 am-2:00 pm


8:00 am-12:00 pm