We value our clients' experience at Family Veterinary Center. If your pet or animal is currently a patient, please feel free to complete the following Client Experience Questionnaire. The Questionnaire is in Adobe Acrobat format, and requires the free Acrobat Reader to view.

Download & Print Questionnaire

Jeff Older Jeff Older and Bud Allen

  • "Very happy that we have Family Veterinary Center as part of our horse support system. My horses have all done better and are much happier with Bud Allen and his awesome services!"
    Joyce W
  • "I can't say enough about the doctors and the staff. They are the best!"
    Janice M
  • "Best veterinary center in Western MA and Northern CT. Dr. Robin has seen my dogs and previous guinea pigs and rabbits. I live in Westfield and find the 35-40 minute drive to Haydenville to be well worth the care that my fur babies and I receive. I highly recommend her to everyone, whether they ask me for a name or not! Thank you so much for always being there for me and handling my worried calls when my babies would have surgery. Family Vet ROCKS!!!!"
    Megan M.

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Office Hours

Our Regular Schedule



8:00 am-4:00 pm


7:30 am-5:00 pm


7:30 am-5:00 pm


1:00 pm-7:00 pm


8:00 am-2:00 pm


8:00 am-12:00 pm